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Server Ardmore

Department: Server
Location: Glen Mills, PA

JOB SUMMARY:  

Serves and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to “WOW” our Guests. Completes Menu tour and sells special with every table every time ensuring a positive Guest experience. Performs side duties including, but not limited to: answering the phone, bussing tables, washing dishes, cleaning work stations, rolling silverware, expediting orders and running food. Responsible for accurate cash handling. Follows steps of service and front of house absolutes. Maintains regular and consistent attendance and punctuality. 

  

PRINCIPAL ACCOUNTABILITES: 

    • Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions.  

       
    • Suggestively sells and upgrades drinks and shakes, appetizers, entrees and dessert menu items by providing specific and descriptive mouthwatering adjectives when describing each item.  

       
    • Observes Guests, practices the two-bite/two minute check back to ensure Guest satisfaction. Presents Guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure in a timely manner.  

       
    • Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.  

       
    • Practices teamwork by assisting other Team Members by running food, greeting other tables, pre-bussing, refilling beverages, and providing assistance to other tables and Team Members when necessary. 

       
    •  Conducts set up and closing procedures.  Maintains sanitation, health and safety standards in work areas.  

       
    •  Has fun and enjoys communicating with staff and guests! 

 

QUALIFICTIONS: 

  • Education: 

     
  • High School graduate preferred 

     
  • Experience: 

     
  • Previous server or restaurant experience preferred 

     
  • Skills/Competencies: 

     
  • Reading, writing, basic math and superior communication skills required 

     
  •  Professional communications skills are required  

     
  • Ability to work in a team environment  

     
  •  Ability to work calmly and effectively under pressure  

     
  •  Must have problem solving abilities, be self-motivated, and organized  

     
  • Commitment to quality service, and food and beverage knowledge  

     
  • Handles multiple priorities; work under stress and exercise good judgment 

     

PHYSICAL REQUIREMENTS: 

Activity 

Frequency* 

Activity 

Frequency* 

Balancing  

Infrequently 

Pulling 

Infrequently 

Carrying  

Daily (25+ pounds) 

Pushing 

Infrequently 

Climbing  

Infrequently 

Reaching 

Daily 

Crouching 

Daily 

Repetitive hand movement (POS system) 

Hourly 

Repetitive foot movement 

Infrequently 

Lifting 

Daily (25+ pounds) 

Standing  

Hourly 

Walking  

Hourly 

Speaking 

Hourly 

Hearing 

Hourly 

*Frequency: hourly/daily/weekly/occasional/infrequently 

  

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